After-hours DMs and WhatsApp messages stack up. If staff copy-paste prices and check the diary by hand, slower replies lose bookings. A production autoresponder AI answers FAQs, checks real slots, books or escalates — grounded in your services and rates, not a generic chatbot script.
Example
A high-volume salon might get constant “how much?” and “Saturday 3pm?” threads. The bot answers from your rate card, reads the calendar, confirms or offers alternatives, and passes colour-correction or allergy cases to a human with the thread attached. Clinics, physios and field-service businesses use the same wiring with different policies and handover rules.
Autoresponder AI & chatbot UI
One brain across channels — answers grounded in your services and diary, with clear handover when a human should take the thread.
Channels & calendar
WhatsApp Business API (templates where Meta requires them), Instagram and Facebook Messenger via Meta messaging APIs — same routing logic everywhere. Booking side: Setmore, Google Calendar, Microsoft 365, Cal.com, Acuity or your stack over API — real availability, confirmations, no static FAQ pretending to know the diary.
Setup covers OAuth/webhooks, timezones, cancellation wording, and where your team updates services and prices so replies stay current.
What it does & when a human steps in
Typical coverage: pricing, services/duration, live or next-available slots, confirmations, location/deposit/FAQ answers. Escalation triggers — e.g. complaint, medical detail, VIP, low confidence, or “speak to someone” — route to staff with transcript and context so nothing gets re-typed from scratch.
- Stack (typical): LLM grounded on your content; Make, Zapier or n8n for webhooks; WhatsApp + Graph APIs; booking APIs; logging for failed sends.
- Delivery: discovery (channels, compliance, tone) → build → test on real threads → short docs/training for whoever runs the inbox. AI development for hard integration and evaluation; automation when glue fits better than custom model work.
What we need to quote
- Channels in phase one (e.g. WhatsApp + Instagram)
- Booking system and API access
- Rough daily message volume and peaks
- Sample chats or FAQs
- Multi-language or multi-location rules if any
Scope an autoresponder for your bookings
Share channels, calendar tool and volume — we’ll reply with stack options and timeline. Need a roadmap before build? AI agency.
Contact us