Business Process Improvement That Delivers
From manufacturing to healthcare, retail to logistics — we help Cape Town businesses streamline operations, eliminate bottlenecks and build processes that scale. When technology can automate repetitive tasks, we connect you with our automation services to lock in the gains.
- Data-driven analysis, not opinions
- 30% average cycle time reduction
- Automation-ready recommendations
10+ Years
Process improvement & operations
50+ Projects
Manufacturing, healthcare, retail & more
6+ Industries
Lean, Six Sigma & custom methodologies
Measurable ROI
Cost savings, cycle time, quality gains
What We Do
We map, measure, analyse and improve — then hand you a roadmap that works. For repetitive tasks that can be automated, we partner with you to implement workflow automation.
Process Mapping & Analysis
Map your current workflows end-to-end. Identify bottlenecks, handoffs, delays and redundancies. We quantify where time and money are lost before proposing changes.
Lean & Six Sigma
Apply Lean and Six Sigma principles to reduce waste, improve quality and control variation. Define, Measure, Analyse, Improve, Control — with clear metrics at every stage.
Automation Readiness
We flag processes that are good candidates for automation — repetitive, rule-based tasks that consume time. Our automation team can then implement the technical solution.
Workflow Optimization
Redesign workflows for shorter cycle times, fewer errors and better resource use. We prioritise changes that deliver the biggest impact with the least disruption.
Data Collection & Metrics
Set up data collection so you can measure performance before and after. Process metrics, KPIs and dashboards that give you visibility into operations.
Sustain & Improve
Process improvement doesn't end at go-live. We help you embed new ways of working, train teams and set up ongoing monitoring so gains hold over time.
Our Approach
Assessment
Understand current processes, pain points and goals
Strategy
Define improvement priorities and measurable targets
Implementation
Roll out changes with training and change management
Monitor & Optimise
Track metrics, refine and scale what works
Results We've Delivered
Manufacturing
Reduced production cycle times by 30% and improved quality control for a Cape Town automotive parts manufacturer, resulting in a 15% increase in customer satisfaction.
Healthcare
Streamlined patient intake for a Cape Town hospital network — wait times down 40%, daily patient capacity up 25%.
Industries We Serve
Manufacturing
Healthcare
Retail
Logistics
Finance
Technology
Works Best Alongside
Automation
Turn process improvements into automated workflows. Reduce manual work and human error.
Learn MoreCost Savings Analysis
Quantify where money is leaking and prioritise improvements by ROI.
Learn MoreFrequently Asked Questions
What is business process improvement?
Business process improvement is the systematic analysis and redesign of workflows to reduce waste, cut cycle times, improve quality and lower costs. We use data to identify bottlenecks and inefficiencies, then implement changes that deliver measurable results.
How is process improvement different from automation?
Process improvement focuses on understanding and redesigning workflows — sometimes the fix is a better handoff, a simpler approval flow or removing redundant steps. Automation is the technical implementation of those workflows using software. We do both: we improve the process first, then our automation team can automate the parts that make sense.
How long does a process improvement project take?
A typical assessment and strategy phase takes 2–4 weeks. Implementation depends on scope — simple workflow changes can roll out in weeks; larger transformations may take 2–3 months. We work in phases so you see value early.
Do you use Lean or Six Sigma?
Yes. We apply Lean principles (reduce waste, improve flow) and Six Sigma (reduce variation, improve quality) where they fit. We adapt methodologies to your industry and constraints rather than forcing a rigid framework.
What industries do you work with?
We've worked with manufacturing, healthcare, retail, logistics, finance and technology. Process improvement principles transfer across industries — the specifics of how we apply them change with each client.
Ready to Optimise Your Operations?
Tell us where you're losing time or money. We'll assess and propose a plan. For repetitive tasks that can be automated, explore our automation services.
Discuss Your Process